Teledoctor Consultations

Free telephonic GP consultations via your cellphone.


How to access the service:

Step 1:  Member to phone the call 086-077-7996

Step 2:  Nurse will send member the link to access the doctor

Step 3:  Initiate Consultation  

Step 4:  Member will wait in a virtual waiting room 

Step 5:  Outcomes - Advice, prescription sent to pharmacy,                     further referral if necessary


Terms and Conditions:

  • 2 Consultations per family per annum

  • Availability 24 hours

  • Member needs to have a smartphone with internet access and data


For R75.00 you will enjoy 30 days immediate access to the following services.


Emergency Medical Services

In the event of a MEDICAL EMERGENCY, an ambulance will be dispatched to assist you. The member will be transported to the nearest Medical Facility.

How to access the service:

Call 086-077-7996 and select Medical Emergency.


Roadside Assistance

In the event of a roadside emergency, call 086-077-7996 for assistance.


The service includes:

  • Mechanical towing 

  • Tyre Change

  • Keys locked in your vehicle

  • Jump Start ​

*Covered for 3 incidences per annum.


Terms and Conditions:

  • Roadside assist excludes assistance in the following incidents:

  • Each service benefit is treated as one incident 

  • Vehicle needs to be roadworthy

  • Main member’s vehicle will be covered by Shembe


Educational Support

Educational Online Portal: Log onto to register your child.  This will give your child access to their school’s summarised text books (all subjects), previous test papers and memorandum’s, speeches and school projects.


  • Assistance to grade 1-12 students

  • The curriculum followed is the CAPS (Curriculum and Assessment Policy Statement) aligned and relevant to both public and private schools, in all major subjects.

  • The service is available in English and Afrikaans.

Terms and Conditions:

  • Services are available to validated members only


24 Hour Nurse Line

The member will have unlimited access to qualified nurses 24 hours a day. Please dial 086-077-7996 and select the 24 Hour Nurse Line.


Legal Assistance

Legal Assist is a 24-hour telephonic advice line manned by qualified in-house attorneys who provide guidance on all legal matters. Please dial 086-077-7996 and select Legal Assistance.

Terms and Conditions:

  • Access to the service is available to validated clients only.


Receive endless benefits. 

Join the Shembe Care Plan today!